There is rarely any other purchase you can make that is more beneficial than insurance. It is essentially the solution to the problem of ‘what if?’. As a car owner, the question that is always on your mind is that ‘what if my car meets a sudden accident?’. Even though you have bought a suitable can insurance policy, how to go about using it may still be daunting. The reason for this can be how the insurance provider processes your claim.
The biggest part that makes claims processing difficult is inspection. Usually when you get into an accident, the first thing you do is inform your insurer. The insurer registers your claim, but you have to wait till an authorized personnel inspects your car’s damage and reports back to the insurance company. This can take a few days and if you use your car for daily commute, you cannot afford to wait that long.
To solve this problem, the ICICI Lombard has launched its own app called ILTakeCare. Among its many features is Instaspect, a self-inspection feature to make processing claims easier. Here’s how it works and how it can help you:
How can you self-inspect your car?
A few prerequisites for using this feature are that you should have a car insurance policy with ICICI Lombard, ILTakeCare app in your phone, 3 MP or above camera, and stable internet connection. Once you do that, here is how you can go about making your claim:
- Firstly, you have to contact your car insurance provider immediately after you meet with an accident.
- Once you contact the insurance provider, the representative will ask you to use the Instaspect feature in the ILTakeCare app.
- You must log into the app, provide all your policy and vehicle details required and then select the Instaspect option.
- Using your camera through the app, you have to take a photo/video of the damage to your car.
- Once you submit the photo or video, your claim is processed in real time.
- If all your information is correct and your self-inspection accurate, your claim is approved.
Benefits of Instaspect feature
On-the-spot vehicle inspection
Usually, in the case of a car insurance claim, you have to wait one or two days at least for authorized personnel from the insurance company to inspect your vehicle. This means for at least 2 days your claim is no closer to being processed and approved. Meanwhile, you cannot risk driving a damaged car on the road. This means that your daily commute to work and back is now compromised. On the other hand, the Instaspect feature of the ILTakeCare app allows you to get your vehicle inspected right after the accident happens. This way, you don’t have to wait for an inspection for the claim to be processed further.
Transparency
With usual claims processing, once you submit a claim application, it takes a few days until you are informed of its status. Even then, there is sometimes not much reason given behind the terms and conditions of making a claim. However, in the case of Instaspect, the customer service representative provides you every detail on the how the claim is processed and what you expect during the entire procedure.
Reduced waiting time
Sometimes, the problem with making a claim starts even before you get a chance to. Usually, when anybody contacts the insurer after an accident, they have to go through a waiting time before the insurer contacts them back. This means at the time of the accident, you have to help yourself with assessing the damage, getting your back to a safe place, and much more. With Instaspect, you don’t have to wait for a response from your insurance provider. You contact the insurer through the app, and you will receive a response immediately as the inspection has to be done as quick as possible.
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